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Support June 2, 2010 Getting started

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Support June 2, 2010 FTP Client information (SFTP-FTP/FTPS setup)

SFTP-FTP-FTPS support (see this link for FileZilla FTP client setup)

You can access your files and folders with any FTP client software (FileZilla etc). Click here to download FileZilla. You can also run FTP scripts

We support and strongly recommend you connect with FTPS (FTP over TLS/SSL) or SFTP (FTP over SSH) as a security best practice.

FTP Client settings

Use the following details to connect:

Host: ftp.hostedftp.com (this will take advantage of our speed relay network and automatically connect to the closest AWS location).

Legacy Host: us1.hostedftp.com OR ie1.hostedftp.com for direct connect to the host location

IP Addresses: if your system requires an IP address instead of the recommended Host name ftp.hostedftp.com please use the closest to your login location (Host name details noted at this link )

IP 75.101.155.12 (Virginia site) hostname: us1.hostedftp.com

IP 204.236.238.164 (Virginia site) hostname: us2.hostedftp.com

IP 50.18.44.221  (California site) hostname: us3.hostedftp.com

IP 54.228.213.93 (Ireland site) hostname: ie1.hostedftp.com

IP 52.58.208.39 (Frankfurt site) hostname: de1.hostedftp.com

IP 54.66.120.201 (Australia site) hostname: au1.hostedftp.com

IP 52.79.44.137 (Korea site) hostname: kr1.hostedftp.com

IP 54.248.83.147 (Japan site) hostname: jp1.hostedftp.com

IP 52.66.83.164 (India site) hostname: in1.hostedftp.com

Username/Email: Your username OR email address

Username/PKI: for SFTP only

Password: Your password

Port: 21 or 22 (SFTP)

Encryption/Server Type: Choose FTPS (FTP over explicit TLS/SSL aka FTPES). This ensures all file transfer and user data is encrypted

Transfer Mode: We support both active and passive mode. We recommend choosing passive mode (PASV) to minimize issues with firewalls that block FTP connections

If you are unable to connect using passive mode, please note that in addition to port 21 we use ports 1200 to 2000 for data transfers.  You may need to update your firewall configuration to allow access to ports 21 and 1200 to 2000 for the TCP/IP protocol. Please see this link for further details on the differences between active and passive mode.

Support June 7, 2010 Account management

The Hosted FTP account administrator can add branding to the account at any time from the Setup > Branding page:

Name - Your account name is displayed to users when you invite them to join your account

Server - Enter the address to use (e.g. ftp.yourdomain.com) when connecting to your FTP site with a FTP client program. You will need to change your DNS settings to include a CNAME record pointing ftp.yourdomain.com to ftp.hostedftp.com 

Web - Enter the address to use (e.g. yourdomain) when connecting to your FTP site with a web browser. Users can now login at http://yourdomain.hostedftp.com. Links sent inside email notifications will also use your branded web address.

Url - The website specified here is displayed in a new browser when users click your logo

Colors - Colors are entered as 6 character hexadecimal color codes. Click here for help choosing the right color code.

Header color is displayed at the top of each page.  Background color is displayed as the background for the login page, mail items, and your plugin webpage. Links color is used as the font color for all links displayed over the background color.

Popup - Enter the pixel width and height for the popup window that displays mail items.

Logo - The logo image is displayed at the top left of the screen when you're logged in to your site, plus on your branded login page, mail items, and plugin webpage. Your logo is displayed over the customized background color. Please note that images are not automatically scaled.

Favicon - The favicon (short for favorites icon) is also known as a web site icon, shortcut icon, or bookmark icon. This is a small file, commonly 16 x 16 pixels, associated with a particular web site. Many browsers display the favicon in their address bar and next to page names in a list of bookmarks.

Signature - The account signature is included below your users' signatures in all email notifications.

Support June 10, 2010 FTP Client information (SFTP-FTP/FTPS setup)

We do support SFTP as well as FTPS.

Click here for help connecting to your account with an FTP client or FTP script.