Home

Support June 02, 2010 Getting started

Hosted FTP is your FTP in the Cloud, securely hosted 100% in the Amazon Web Services Cloud

Sending files in the cloud is as easy as sending an email

To start sending files in the cloud sign up for a free 21 day trial account.  No credit cards required.  Upgrade anytime during or after your trial period.

Support June 02, 2010 Files

Your files are completely integrated with our FTP server. You can access all of the folders and files that you manage on the Files page with any FTP client program of your choice. You can also run your FTP scripts against your files.

Hosted FTP supports FTPS (FTP Secure) for secure file transfers.  We strongly recommend that you connect with FTPS for improved security.  Connection details:

Host: ftp.hostedftp.com

User: Your Hosted FTP email address

Password: Your Hosted FTP password

Port: 21

Server type: . When configuring your FTP client connection, choose FTP over explicit TLS/SSL (FTPES). This will ensure that all file transfers are encrypted for security and privacy.

Transfer mode: We recommend choosing passive mode (PASV) to minimize issues with firewalls that block FTP connections.

If you are unable to connect using passive mode, please note that in addition to port 21 Hosted FTP uses ports 1200 --> 2000 for data transfers.  You may need to update your firewall configuration to allow access to ports 21 and 1200 --> 2000 for the TCP/IP protocol.

Support June 07, 2010 Account management

The Hosted FTP account administrator can add branding to the account at any time from the Setup > Branding page:

Name - Your account name is displayed to users when you invite them to join your account

Server - Enter the address to use (e.g. ftp.yourdomain.com) when connecting to your FTP site with a FTP client program. You will need to change your DNS settings to include a CNAME record pointing ftp.yourdomain.com to ftp.hostedftp.com

Web - Enter the address to use (e.g. yourdomain) when connecting to your FTP site with a web browser. Users can now login at http://yourdomain.hostedftp.com. Links sent inside email notifications will also use your branded web address.

Url - The website specified here is displayed in a new browser when users click your logo

Colors - Colors are entered as 6 character hexadecimal color codes. Click here for help choosing the right color code.

Header color is displayed at the top of each page.  Background color is displayed as the background for the login page, mail items, and your plugin webpage. Links color is used as the font color for all links displayed over the background color.

Popup - Enter the pixel width and height for the popup window that displays mail items.

Logo - The logo image is displayed at the top left of the screen when you're logged in to your site, plus on your branded login page, mail items, and plugin webpage. Your logo is displayed over the customized background color. Please note that images are not automatically scaled.

Favicon - The favicon (short for favorites icon) is also known as a web site icon, shortcut icon, or bookmark icon. This is a small file, commonly 16 x 16 pixels, associated with a particular web site. Many browsers display the favicon in their address bar and next to page names in a list of bookmarks.

Signature - The account signature is included below your users' signatures in all email notifications.

Support June 10, 2010 FAQ

We do not currently support SFTP but you can connect to our server securely using FTPS over TLS/SSL.

Click here for help connecting to your account with an FTP client.