Contact Us

+ I want to contact technical support

 

Please either email: support@hostedftp.com, phone: 1-855-888-4387 or submit a support request by clicking this link. Please refer to the table below for your bundle support profile:

Support Bundle Profile

 

Support availability Bundle support profile
Group support 9AM – 5PM EST M-F Support email, chat, quickstart webinar
Enterprise support (standard) 24/7 Group support (see above) + quickstart webinar, webinar tech support, basic scripting support
Enterprise support (extended) 24/7 with escalation Enterprise standard support (see above) + dedicated support hotline, executive escalation, advanced script support, onboarding/migration assistance
+ I need to speak to someone in sales about pricing and services

 

 

Hosted~FTP~ Sales

 

Our corporate policy is that if any of our CSR representatives assist you with sales they must have detailed knowledge of the services so that they can support our customers; significantly improves sales call outcomes and gives you high confidence that we are providing the right solution.

Chat Talk to a live chat representative in the bottom right corner
Phone 1-855-888-4FTP (4387)

Email

 

sales@hostedftp.com

Getting started
Request a Quickstart Webinar with one of our consultants to help set up your account and get a promo code for free storage. Quickstart Webinar Request:  here 

Security call out

One of our key features is our “gold standard” security model if privacy and security is of high importance.

+ Main contact info and mailing address
 

Main phone 1-855-888-4FTP (4387)

1-416-532-4FTP(4387) int’l

Support support@hostedftp.com
Billing billing@hostedftp.com
Sales sales@hostedftp.com
Mailing Address 100-51 Breithaupt Street Kitchener, ON, Canada, N2H 5G5
+ I have a billing inquiry
 

Our billing department hours of operation are: 9AM – 5PM EST, Monday – Friday

Phone: 1-855-888-4387
Email: billing@hostedftp.com

Or fill out a billing support ticket below:

Click or drag a file to this area to upload.
+ What are your sales and billing hours of operation?
 

Availability Contact information
Sales department 24/7 1-855-888-4FTP (4387)

Email: sales@hostedftp.com

Billing department 9AM – 5PM EST M-F 1-855-888-4FTP (4387)

Email: billing@hostedftp.com

+ I want to know more about your security and compliance
For quick reference please view our article here

For further inquiries, contact us via phone: 1-855-888-4387, email: sales@hostedftp.com, or talk to us through live chat and escalate your compliance inquiry to a senior consultant.

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