+ I need to speak to someone in sales about pricing and services
Hosted~FTP~ Sales & Support
Our corporate policy is that if any of our CSR representatives assist you with sales they must have detailed knowledge of the services so that they can support our customers; significantly improves sales call outcomes and gives you high confidence that we are providing the right solution.
|Chat||Talk to a live chat representative in the bottom right corner|
Our objective is to assist you in choosing the right SFTP/FTP cloud services bundle for your requirements. You can look at our main bundle feature comparison page to get you started on understanding our services offering. Check out our Industry Use Cases for FTP, SFTP solutions to get some details on how our cloud services can solve your file transfer and sharing requirements.
Security call out
One of our key features is our “gold standard” security model if privacy and security is of high importance.
+ I want to contact technical support
+ Main contact info and mailing address
+ What is my bundle's support profile and hours of operation?
|Support availability||Bundle support profile|
|Group support||9AM – 5PM EST M-F||Support email, chat, quickstart webinar|
|Enterprise support (standard)||24/7||Group support (see above) + quickstart webinar, webinar tech support, basic scripting support|
|Enterprise support (extended)||24/7 with escalation||Enterprise standard support (see above) + dedicated support hotline, executive escalation, advanced script support, onboarding/migration assistance|
+ I have a billing inquiry
Our billing department hours of operation are: 9AM – 5PM EST, Monday – Friday
Or fill out a billing support ticket below: