Fully managed FTP, FTPS and SFTP Server Hosting in the Amazon, Microsoft or Google Cloud.

Frequently Asked Questions

Getting Started
Signing up for a Free Trial
Basic steps to Setup
Purchasing your account
Choosing the right account type: Enterprise and SMB
Logging into your account
Logging in with a Web Browser
Logging in with an FTP/FTPS/SFTP Client
Logging in by FTP URL with Username and Password
Reset and change your password
Administrator Initial Setup
Audit logs for logins and file transfers
Enable audit logs for login and file transfers
Accessing and viewing your audit logs
Branding
Adding branding to your account
Branding Contact Logins
DNS Configuration for faster transfer speeds
Web Interface
Home Tab
Files Tab
Contacts Tab
Users Tab
Plugin Tab
Setup Tab
Adding a User or Contact
Adding a Contact by Email Address
Add a User by Email Address
Add a User by Username
Using Groups
Administrator Access to User Accounts
Mail
Using the send function to send files through secure email
Using the receive function to receive files through secure email
Creating contact lists for bulk emailing
HostedFTP email notification IP addresses
Account setup PDF Guides (*.pdf)
FAQ
Shared Folders
Configuring for Restricted Shared Folders (FUSN)
Creating Folder Structures for Sharing
Detailed Steps to Sharing Files/Folders
Managing Shared Folder Privileges
Add real-time notifications to uploads/downloads
Anonymous Access
Creating A Public Link
Anonymous Sharing Use Case
Anonymously Sharing Files and Folders
Transferring Files
Uploading Files by Web Browser
Uploading Files by FTP Client
Download your FTP/SFTP server files from any browser
Download files with an FTP client
Website Plugin
Web Plugin Overview and Guide
Plugin Brand Customization
Embed the Plugin into Your Website
Adding Additional Security (CAPTCHA, Password)
Security and Compliance Info
Security Model Overview
Security Model Details
MFA (Multi-Factor Authentication)
Add IP whitelisting
Enabling a Password Policy
Certificate & Host Key Info
SSL Certificate Info
SSL Server Test
FTPS Host Keys
SFTP (RSA/DSA) Host Keys
Configuring PKI Support
Compliance Info
GDPR
WCAG 2.0
SOC2
CJIS
HIPAA
Bundle Features
Group, Enterprise, T2, T5 bundle features
Different user types and function comparisons
Difference between users and contacts
Integrating the Upload Plugin into your Website and Business
Drag & Drop
Hosted FTP Drag & Drop
Enabling Drag & Drop on Legacy IE Browsers
Account Management
Purchasing your account
Payments & Billing
Choosing a payment plan
Renewing an expired account
Changing a Payment Plan
Changing Credit Card Information
Reviewing billing statements
Trial Account Limits
Activated Account Limits
How is Storage Calculated?
Reviewing account resources and usage
Switching Account Bundles
Changing the Account Administrator
Cancelling an Account
FTP/FTPS/SFTP Connections
Hosted~FTP~ IP Addresses
Connect with Plain FTP
Connect with Secure FTPS/SFTP
Connecting with an FTP Client
FTP vs FTPS vs SFTP
Command Line (CLI)
How to connect to your remote site using the command line
How to login to SFTP with one line on Linux
Understanding FTP commands in the command line
Connecting through SFTP by Command Line (CMD)
Using PKI keys to connect to Hosted~FTP~ on linux
Importing PuttyGen PKI Keys to Linux
FTP/FTPeS command line error codes and their meaning
Windows Network Locations
Add Network Location Windows XP
Add Network Location Windows 10/8/7
MAC
Connecting from a Mac Computer Terminal
FileZilla
Using Filezilla with FTP/FTPS
Using FileZilla with SFTP
WebDrive
Connecting to WebDrive
Using WebDrive
WinSCP
Installing WinSCP
Uploading & Downloading with WinSCP
WinSCP Scripting
Executing WINSCP script from a saved site
Executing WINSCP script without a saved site
Transfer new and updated files only
Backup Scripts with WinSCP
Keep Folders up to date
AndFTP
Uploading & Downloading with AndFTP
Searching, Resume Support & Third-party Sharing with AndFTP
FTP, SFTP Use Cases in Industries
EDI document transfers
Integrating the Upload Plugin into your Website and Business
Accounting
Technology
Energy
Healthcare
Printing
Media
Analytics
Retail
Architecture
Finance
Legal
Construction
Education
Engineering
Insurance
Manufacturing
Real Estate
Call Center
Best Practices
Use Cases
Exporting EDI files to FTP for download
User Optimization
Create a Managed User
Giving a User Read-only Access
Giving a User Full Access
Default FTP Folder Destination
Set a 0GB Storage Quota
Importing Multiple Users & Shared Folders
Importing Users in Bulk – Syntax and Definitions
Importing Restricted Shared Folders in Bulk – Syntax and Definitions
Detailed Steps and Example Templates for Importing
Exporting a User List
Force Secure FTPS/SFTP Connection on Users
Combine multiple audit logs
Managing FTP Files and Storage in your Account
Moving Files from a User to an Administrator
Video Tutorials
QuickStart
FUSN
Branding
Web Interface
Home Tab
Files Tab
Web Plugin
AndFTP
AndFTP – Connecting, uploading and downloading
AndFTP – Searching, resume support and third-party sharing
WinSCP
WinSCP – Downloading, Installing and Understanding
WinSCP – Connecting with FTP, FTPS, SFTP, uploading and downloading
WinSCP Backup Script
CyberDuck
Cyberduck– Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck– Quick Look, Transfer Queue and Synchronizing
Cyberduck – Bookmarks, Editing and using Multiple Connections
FileZilla
FileZilla -Downloading, Installing and Understanding FileZilla
FileZilla – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla – Importing/Exporting Site Connections, Editing and Logs
FileZilla Tools – Bookmarking, Searching, using Multiple Connections
Our FTP Client Reviews
Desktop FTP Client Summary
Mobile FTP Client Summary
PSFTP Review : Our Rating 7.5/10
NetDrive Review: Our Rating 8.5/10
Filezilla Review: Our Rating 9/10
AndFTP Review:Our Rating 7.8/10
ES File Manager Review: Our Rating 5/10
FTP Ready Review:Our Rating 5/10
FTP On The Go Review:Our Rating 8/10
CyberDuck Review: Our Rating 9/10
Classic FTP Review: Our Rating 8/10
WebDrive Review: Our Rating 9.5/10
Fling FTP Review: Our Rating 9/10
SmartFTP Review: Our Rating 7/10
MultCloud Review: Our Rating 10/10
Troubleshooting
Error: QUOTA_USER_STORAGE or QUOTA_USER_BANDWIDTH
FTP/FTPeS command line error codes and their meaning
Troubleshooting FTP in the command line and common errors.
No matching host key found
Storage Quota Notification: Remedial action
Troubleshooting FTP in the command line and common errors.
Troubleshooting "Can't verify publisher"
Troubleshooting Drag and Drop
Drag and Drop Troubleshooting for Mac
Troubleshooting FTP/SFTP client connection problems
Troubleshooting slow upload speeds on Windows
No matching host key found
File not visible to admin
File uploaded successfully but not visible in account
Usernames – Guidelines and Restrictions
Release Notes
New Release Communique
Schedule Maintenance Overview
Download Center
Contact Sales & Support
Joining GoToMeeting by Browser
Joining GoToMeeting by Client
Why can’t I see what my user uploaded?

There a multiple reason why you could experience this issue:

  • The user does not have a storage Quota set:

When you create a user and leave then storage quota section blank, you are giving them access to uploading into their own “/” folder which is their private workspace. To fix this issue, we recommend sharing a folder with the user and setting a “0 GB” storage quota which will make it impossible for them to upload into their “/” folder and also restrict them in the shared folder.

  • The user has more than 0GB storage quota set:

When you create a user and set a storage quota of more than 0GB, you are giving them access to uploading into their own “/” folder which is their private workspace. To fix this issue, we recommend sharing a folder with the user and setting a “0 GB” storage quota which will make it impossible for them to upload into their “/” folder and also restrict them in the shared folder.

Why am I getting Quota error when it says I have storage?

When a user has 0GB storage quota set in their account and they are trying to upload into their “/” folder instead of the folder their admin gave them access to, the admin will get this error. To fix this, the admin needs to share a folder with the user and ask them to only upload into the shared folder.

Do I need to share the main folder if the user only needs to see the folder in the main folder?

User are only able to see the folder you shared with them. Let’s say folder B is inside folder A and you want to share folder B. You can share folder B with the user and the user will be able to see only folder B even though they don’t have access to folder A.

What is the difference between users and contacts

What is a Contact?
A contact is a person that you mail to and/or share folders with. Contacts are created automatically when you send mail to them. When sending mail click the “To” button to select from your existing contacts. This makes sending large files easy and accessible for all your external clients, recipients and vendors. Contacts belong to the system and are not managed by an admin.

Managing contacts
Contacts are managed from the Contacts page:
1. To manually create a new contact click “Add a new contact” from the menu
2. To edit an existing contact, click the contact you want to edit, update as needed, and then click “Save”
3. To delete an existing contact, click the contact you want to delete and then click “Delete this contact” from the menu.

What is a User?
A User is a username created by an administrator, this username can be either a custom username or an email address. Users are created on the Users tab and the admin is able to manage their username/password and individual settings. If empowered by an admin a user can be given account resources and the ability to share folders or send/receive mail. A user can also be restricted and only given access to a designated directory depending on the use case. In an Enterprise level account, a user can be promoted to Operational admin or Group admin status.  Users belong to the account and can be managed by an admin.

Managing Users
Users are managed from the Users page:
1. To manually create a new user click “Add” to invite a user via email address or click “Add username” to create a custom username/password.
2. To edit an existing user, click the user you want to edit, update as needed, and then click “Save”
3. To delete an existing user, click the user you want to delete and then click “Delete user” from the menu.

I’m not getting email notifications.

If you are not getting our email notifications, there are multiple solutions to this:

  • Our email might be going into your spam/junk folder.
  • You need to whitelist our email server on your end. To do this, please see this link
Managed user not getting a password reset email?

If a user is not getting their password reset link, this could be because of 2 reasons:

  • The user is a managed user. Only the admin can reset the password of a managed user as managed users don’t have permission to modify their account.
  • The user needs to whitelist our email server on their end. To do this, please see this link
Reviewing account resources/usage

The account admin can check the resources and usage under the account page or they can click on the usage notification at the top right of the web portal to view your usage details. Please see this link for more information

How to rename a shared folder?

An administrator or a user can change or rename the name of a shared folder.

  • If the admin wishes to rename the share, they can change the name on the Share screen, remove the user, click save, re-add the user and save again. Upon next login the user will see the change reflected on the shared folder.

Please note that if the admin only changes the name of a shared folder,  it will not change the name of the share

  • A user can click on a shared folder and click on the rename folder option on the right side, select a new name for the shared folder and then click save.

Please note if a user changes the share name this would have no impact on the original folder name that appears on the Files tab of the owners account.

Can my user change the shared folder name?

Yes, a user can rename a shared folder

  • A user can click on a shared folder and click on the rename folder option on the left side, select a new name for the shared folder and then click save.

Please note this would have no impact on the original folder name that appears on the Files tab of the owners account.

How do I change my credit card?

The account admin can change the credit card at any time on the Account tab.  Once on the Account tab click the Change or Renew button which will take you to the payment screen. Once on the payment screen you can select your bundle and payment period and any Promo code you might have and click the Purchase button.  On the purchase screen you will asked for an email and this is where the receipt will go, enter your card information and click Pay.

If you are in the middle of a billing cycle we recommend you reach out to our billing department at billing@hostedftp.com instead.  Please see this link for more detail.

How do I upgrade to the next bundle?

The administrator can upgrade to the next bundle at any time. To upgrade to the next bundle

  • Navigate to the Account tab and click the Change button on the lower left side.
  • On the next screen select your new bundle and the payment period (Annual payment save 25%) and enter in any promo code that may have been offered on a webinar.
  • When ready click the Purchase button at the bottom of the screen where you will asked for an email address which is the address the receipt will be sent to
  • Enter your card information and click Pay. Once you see a Success message the new bundle features/metrics will be unlocked immediately.

 

Please see this link for more detail.

Can I set a default folder / default folder using SFTP

Yes, the admin or end user can set a default folder for each user on that users profile.  Please note the process is different based on whether the user is using FTP/FTPS or SFTP.

For FTP/FTPS

  • To set a default folder navigate to the Users tab and click on the user you want to set the default folder for. Scroll down to the Options section and check the Default FTP folder box and enter in the name of the folder that the user needs to start in.

For SFTP

  • With SFTP you will need to specify the target folder or “Default remote directory” on the end user side for all SFTP clients and automated system setups. When distributing credentials for users who will use SFTP we recommend you also include the name of the target folder so they can enter it into the SFTP software upon initial configuration.

 

Why does my IP change once in a while? / Is there a list of server IP’s I can whitelist?

When connecting with a hostname (ftp.hostedftp.com, ftp.yourcompany.com) our Hosted~FTP~ infrastructure uses dynamic routing to connect you to the fastest server. Typically this will be the server closest to you but may change if another nearby server has a faster ping response time.  If your organization requires server IP’s to be whitelisted you can find a list of all our IP addresses here.

We recommend whitelisting all the IP addresses closest to you, please note you can also connect to a specific server directly by IP address.

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