Please note the following Hosted~FTP~ account credentials for logging in with an FTP client i.e. FileZilla, Cyberduck, etc using the FTP/FTPS protocol. Please distribute the following information with your own values to your clients for hostname, username and password. Please note that the setup for a User should include a “Default FTP folder” specified on the users tab. This ensures that when the user logs in they will be placed in their own restricted shared folder if required.
Credentials | Description/Example |
Hostname | Your domain name used to access your account. i.e yourdomain.hostedftp.com or ftp.yourdomain.com Click here to learn more. By default, you can always use ftp.hostedftp.com |
Username | The user’s username. I.e admin or admin@hostedftp.com. The username can be viewed or configured in the “Users Tab”. If an email is linked to the user, the user’s email address can be used alternatively. |
Password | The user’s password. |
Step 1: Choose your protocol | ![]() |
Step 2: Input your login credentials | ![]() |
Step 3: Connect | ![]() |
Note: You may need to say yes to trusting the host key before you can connect. |
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Please note you need to specify a “Default remote directory” for all SFTP client and system setup. The credential below shows a default remote directory of “/Upload”. Note that you DO NOT need to put the entire path of the directory that is shared in Hosted~FTP~.
Credentials | Description/Example |
Hostname | Your domain name used to access your account. i.e yourdomain.hostedftp.com or ftp.yourdomain.com Click here to learn more. By default, you can always use ftp.hostedftp.com |
Username | The user’s username. i.e admin or admin@hostedftp.com. The username can be viewed or configured in the “Users Tab”. If an email is linked to the user, the user’s email address can be used alternatively. |
Password | The user’s password. |
Default Remote Directory | The folder the user automatically will start in upon connection. I.e /upload |
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