You can access your files and folders with basic FTP by using any FTP client software (FileZilla etc). Click here to download FileZilla. You can also run FTP scripts.
We support and strongly recommend you connect with secure connections, using FTPS (FTP over TLS/SSL) or SFTP (FTP over SSH) as a security best practice.
|The Hosted~FTP~ service will connect your FTP client to the nearest location|
|Username||Your username OR email address|
1200 – 2000
|Only needed when connecting via FTPS|
|Transfer Mode||We support both active and passive mode. We recommend choosing the passive mode (PASV) to minimize issues with firewalls that block FTP connections||If you are unable to connect using passive mode, please note that in addition to port 21 we use ports 1200 to 2000 for data transfers. You may need to update your firewall configuration to allow access to ports 21 and 1200 to 2000 for the TCP/IP protocol. Please see this link for further details on the differences between active and passive mode.|
|Basic FTP only requires: Host, User, and Password|
|For FTPS, please make sure:
Port: 21 is inputted
Encryption: Use explicit FTP over TLS if available
Transfer Settings Tab: Passive mode should be check-marked
Note: if the connection fails, you will also need to allow ports 1200 – 2000 through your firewall. Please see this link for further details on the differences between active and passive mode.