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Files Tab

Description: Contains the workspace for all your folders subfolders and
files. Manage your folder structure, upload files into your user account, share
folders with users, manage permissions on folders, configure notifications and
enable anonymous access to folders.
Files Tab





Types of Folders

Description: There are 4 types of folders that include different types of
ownership. Depending on the ownership of the folder some features may be not be available.
Types of Folders

Folder Type Description
Root Folder Contains the overall files workspace for that user
account. Cannot be shared. Default location for system generated folders
i.e mail, logs, imports.
Owned Folder A folder you created i.e. originates from your user.
Share folder with users, manage access and permissions, setup
notifications and enable anonymous access.
Owned Shared Folder A folder you created and have shared with another user.
Share folder with users, manage access and permissions, setup
notifications and enable anonymous access.
Unowned Shared Folder A folder another user has shared with you. No ability to
change access, permissions or share the folder with other users.


Home Link

The home link allows you to view , create, delete and manage your folder
structure in your workspace.
Files Tab




Feature Description
Root Folder Contains the overall files workspace for that user
account. Cannot be shared. Default location for system generated folders i.e mail, logs, imports.
Workspace Tree Quickly, view and browse your folders and files using a
full illustration of your entire folder structure.
Workspace Tree
Workspace Browser Area View the contents inside your current directory in icon,
thumbnail or detail mode. View the size, date modified and date uploaded
in detail model.
Send Send individual files or entire folders to users,
contacts or other recipients by email.
More about Sending Files
Share Share folder access to users and contacts. Setup
permissions on folders, activate anonymous access and configure email notifications.
More about Sharing Folders
Download Download files and folders. Select files from your
remote site to download to your mobile device or desktop.
More about Downloading
Upload Upload files into the current directory.
More about Uploading
New Folder Create a new folder.
Delete Folder Delete current folder (not available on root directory)
Move Folder Move current folder (not available on root directory)
Rename Folder Rename current folder (not available on root directory)



Share folder access to users and contacts. Setup permissions on folders,
activate anonymous access and configure email notifications.
More about Sharing Folders

Feature Description
Name Name of the shared folder the user or contact will see.
Path The directory path for the shared folder. Select “Choose” to select a different folder to share.
Description What appears on the description of the shared folder.
Choose Allows you to change the path of the shared folder to
another folder you own.
Add Contacts Opens a new window to select from the list of current
users and contacts to share the folder with. Allows you to bulk
configure permissions and email notifications.
Add Contact
Active Enables and disables the shared folder. When inactive, the folder no longer becomes available.
Notify me when contacts Enables email notifications for the Folder Owner.
Select when email notifications are received using the drop down
Allow anonymous access Enables anonymous access by FTP client or anonymous
access by URL syntax (browser based). Select anonymous permissions using the drop down menu.
Learn more about anonymous access.

Learn more about URL syntax.
Hide folder from anonymous access listing Hides the folder from anonymous listing. The folder is hidden from other folders and cannot be accessed unless the exact folder credentials are known.
Display downloaded files directly in browser Displays browser compatible files directly in web
browser. Files not compatible with web browsers will prompt users to download the file to their device.


Sharing Link

View the details of all shared folders currently listed in your account or
associated with your user. View the shared folder name, path, access and more.
More about Sharing Folders

Feature Description
Search Search for a specific shared folder name
Shared Folder Browser View the name, folder path, members, access and
notifications of shared folders listed in the account.
Shared Folder Select a shared folder to open sharing options.
Add Manually create a new shared folder path. Redirects to the share page to manually input name, description and path fields.
Import Sharing Create multiple shared folder paths simultaneously.
Click here to learn more about importing users and shared folders



Getting Started
Signing up for a Free Trial
Basic steps to Setup
Purchasing your account
Choosing the right account type: Enterprise and SMB
Logging into your account
Logging in with a Web Browser
Logging in with an FTP/FTPS/SFTP Client
Logging in by FTP URL with Username and Password
Reset and change your password
Administrator Initial Setup
Audit logs for logins and file transfers
Enable audit logs for login and file transfers
Accessing and viewing your audit logs
Adding branding to your account
Branding Contact Logins
DNS Configuration for faster transfer speeds
Web Interface
Home Tab
Files Tab
Contacts Tab
Users Tab
Plugin Tab
Setup Tab
Adding a User or Contact
Adding a Contact by Email Address
Add a User by Email Address
Add a User by Username
Using Groups
Administrator Access to User Accounts
Creating A Public Link
Using the send function to send files through secure email
Using the receive function to receive files through secure email
Creating contact lists for bulk emailing
HostedFTP email notification IP addresses
Account setup PDF Guides (*.pdf)
Shared Folders
Restricted Shared Folders
Configuring for Restricted Shared Folders (FUSN)
Creating Folder Structures for Sharing
Detailed Steps to Sharing Files/Folders
Managing Shared Folder Privileges
Add real-time notifications to uploads/downloads
Anonymous Access
Creating A Public Link
Anonymously Sharing Files by URL
Sharing folders and files anonymously
Transferring Files
Uploading Files by Web Browser (Max 2GB)
Uploading Files by FTP Client (Up to Max File Size)
Download your FTP/SFTP server files from any browser
Download files with an FTP client
Website Plugin
Web Plugin Overview and Guide
Plugin Brand Customization
Embed the Plugin into Your Website
Adding Additional Security (CAPTCHA, Password)
Security and Compliance Info
Security Model Overview
Security Model Details
MFA (Multi-Factor Authentication)
Add IP whitelisting
Enabling a Password Policy
Certificate & Host Key Info
SSL Certificate Info
SSL Server Test
FTPS Host Keys
SFTP (RSA/DSA) Host Keys
Configuring PKI Support
Compliance Info
WCAG 2.0
Bundle Features
Group, Enterprise, T2, T5 bundle features
Different user types and function comparisons
Difference between users and contacts
Integrating the Upload Plugin into your Website and Business
Drag & Drop
Using drag and drop to send multiple files and folders
Drag and drop to upload multiple files and folders
Account Management
Purchasing your account
Payments & Billing
Choosing a payment plan
Renewing an expired account
Changing a Payment Plan
Changing Credit Card Information
Reviewing billing statements
Trial Account Limits
Activated Account Limits
How is Storage Calculated?
Reviewing account resources and usage
Switching Account Bundles
Changing the Account Administrator
Cancelling an Account
FTP/FTPS/SFTP Connections
Hosted~FTP~ IP Addresses
Connect with Open FTP
Connect with Secure FTPS/SFTP
Connecting with an FTP Client
Command Line (CLI)
How to connect to your remote site using the command line
Understanding FTP commands in the command line
Connecting through SFTP by Command Line (CMD)
Using PKI keys to connect to Hosted~FTP~ on linux
Importing PuttyGen PKI Keys to Linux
FTP/FTPeS command line error codes and their meaning
Windows Explorer
How to setup an FTP server with Windows Explorer
Setting up Windows Explorer FTP on Windows 8
Connecting from a Mac Computer Terminal
Using Filezilla with FTP/FTPS
Using FileZilla with SFTP
Connecting to WebDrive
Using WebDrive
Installing WinSCP
Uploading & Downloading with WinSCP
WinSCP Scripting
Executing WINSCP script from a saved site
Executing WINSCP script without a saved site
Transfer new and updated files only
Backup Scripts with WinSCP
Uploading & Downloading with AndFTP
Searching, Resume Support & Third-party Sharing with AndFTP
Industry Use cases
FTP, SFTP, FTPS solutions for EDI document transfers
Real Estate
Call Center
Best Practices
Use Cases
Exporting EDI files to FTP for download
User Optimization
Create a Managed User
Giving a User Read-only Access
Giving a User Full Access
Default FTP Folder Destination
Set a 0GB Storage Quota
Importing Multiple Users & Shared Folders
Importing Users in Bulk – Syntax and Definitions
Importing Restricted Shared Folders in Bulk – Syntax and Definitions
Detailed Steps and Example Templates for Importing
Force Secure FTPS/SFTP Connection on Users
Combine multiple audit logs
Managing FTP Files and Storage in your Account
Moving Files from a User to an Administrator
Video Tutorials
Web Interface
Home Tab
Files Tab
Web Plugin
AndFTP – Connecting, uploading and downloading
AndFTP – Searching, resume support and third-party sharing
WinSCP – Downloading, Installing and Understanding
WinSCP – Connecting with FTP, FTPS, SFTP, uploading and downloading
WinSCP Backup Script
Cyberduck– Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck– Quick Look, Transfer Queue and Synchronizing
Cyberduck – Bookmarks, Editing and using Multiple Connections
FileZilla -Downloading, Installing and Understanding FileZilla
FileZilla – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla – Importing/Exporting Site Connections, Editing and Logs
FileZilla Tools – Bookmarking, Searching, using Multiple Connections
Our FTP Client Reviews
Desktop FTP Client Summary
Mobile FTP Client Summary
PSFTP Review : Our Rating 7.5/10
NetDrive Review: Our Rating 8.5/10
Filezilla Review: Our Rating 9/10
AndFTP Review:Our Rating 7.8/10
ES File Manager Review: Our Rating 5/10
FTP Ready Review:Our Rating 5/10
FTP On The Go Review:Our Rating 8/10
CyberDuck Review: Our Rating 9/10
Classic FTP Review: Our Rating 8/10
WebDrive Review: Our Rating 9.5/10
Fling FTP Review: Our Rating 9/10
SmartFTP Review: Our Rating 7/10
MultCloud Review: Our Rating 10/10
FTP/FTPeS command line error codes and their meaning
Troubleshooting FTP in the command line and common errors.
No matching host key found
Storage Quota Notification: Remedial action
Troubleshooting FTP in the command line and common errors.
Troubleshooting "Can't verify publisher"
Troubleshooting Drag and Drop
Drag and Drop Troubleshooting for Mac
Troubleshooting FTP/SFTP client connection problems
Troubleshooting slow upload speeds on Windows
No matching host key found
File not visible to admin
File uploaded successfully but not visible in account
Usernames – Guidelines and Restrictions
Release Notes
New Release Communique
Schedule Maintenance Overview
Contact Sales & Support
Joining Webinars