Fully managed FTP, FTPS and SFTP Server Hosting in the Amazon, Microsoft or Google Cloud.

Setup Tab

Use the setup tab to configure your own user account.

Home Link

Reveals all user settings and information. Allows any user with access to the setup tab to change their user settings i.e change password, change username, change email. Managed users and contacts do not have the ability to access the setup tab.
Setup Tab













Feature Description
Change Username Change username used to access user’s account.
Password Change Change password used to access user’s account.
Change Email Change the email address associated with the account. Also changes where notifications are sent.
Time Zone Specify the time zone for the user (affects time stamps for logs).
Country Specify the geographic location for the user.
Language Specify the language of the user.
Admin Change the admin by using the drop down menu to change the selected user. The user must have an email to be the admin of the account.
Signature Create a signature to appear at the end of each file sent. The account level signature typically contains references to confidentiality, privacy, copyright policy and general contact information.
Force FTPS/SFTP Force user to connecting using secure FTPS or SFTP protocols when using FTP client.
Delete mail after Delete mail events (located in the Home tab) after a certain amount of days.
Show mail in FTP folder Show all mail events in the specified folder. By default the folder will be called mail.
Show Mail in FTP folder
Default FTP folder Force the user into a specific folder upon login using a web browser by specifying the default FTP folder ex: hostedftp.
Default FTP folderNOTE: User will still need to specify default remote directory/default FTP folder in FTP client.
Save import results in FTP folder Enable and specify import results into specified folder.
Create logs in FTP folder Creates logs of all account logins and/or file transfers into a specified FTP folder using CSV and/or Excel documentation. By default the folder will be called logs.
NOTE: Logs are generated at the end of each day.
Notify me when
(Sent, received, both)
Enable notifications upon successful sent and/or received mail event.
Ask a security question during a password reset Specify a security question and answer upon password reset to add additional security measures.
Add an attachment with download instructions Adds download instructions to every sent file. Recipients will receive the download instructions in their email inbox.
(only works for recipients that have an email specified)
Use a public key for SFTP authentication Enable and set up PKI keys for this user.


Branding Link

Use the branding link to change the logo, color scheme, favicon, subdomain name, logo redirect URL, Hostname and other branding features.





Feature Description
Apply default settings Resets all branding to its initial HostedFTP default.
Name The name of the account.
NOTE: The title appear as the title in the web plugin.
Sever Enter the address to use (i.e ftp.yourdomain.com) when connecting to your FTP site with a FTP client. You will need to change your DNS settings to include a CNAME record pointing ftp.yourdomain.com to us1.hostedftp.com.
Web Change Customize your own hostname for connecting to your remote site via any FTP client.
URL Redirects anyone who clicks on your logo to the URL specified. NOTE: Must include “https://” before the URL.
Colors (HEX)
Header, Background, Link
Change the color of the header, background and links by using 6 digit HEX color codes.
Popup Change the size and dimension of mail event pop ups.
Logo Add a logo to your account. The recommended logo size should be no bigger than 400 x 400 pixels but can be as big or small as you needed.
Favicon Add a favicon to your account. The favicon is a small logo that appears in the web browser or next to a bookmark.
Signature Create a signature to appear at the end of each message you send. This account level signature typically contains references to confidentiality, privacy, copyright policy and general contact information.


Getting Started
Signing up for a Free Trial
Basic steps to Setup
Purchasing your account
Choosing the right account type: Enterprise and SMB
Logging into your account
Logging in with a Web Browser
Logging in with an FTP/FTPS/SFTP Client
Logging in by FTP URL with Username and Password
Reset and change your password
Administrator Initial Setup
Audit logs for logins and file transfers
Enable audit logs for login and file transfers
Accessing and viewing your audit logs
Adding branding to your account
Branding Contact Logins
DNS Configuration for faster transfer speeds
Web Interface
Home Tab
Files Tab
Contacts Tab
Users Tab
Plugin Tab
Setup Tab
Adding a User or Contact
Adding a Contact by Email Address
Add a User by Email Address
Add a User by Username
Using Groups
Administrator Access to User Accounts
Using the send function to send files through secure email
Using the receive function to receive files through secure email
Creating contact lists for bulk emailing
HostedFTP email notification IP addresses
Account setup PDF Guides (*.pdf)
Shared Folders
Configuring for Restricted Shared Folders (FUSN)
Creating Folder Structures for Sharing
Detailed Steps to Sharing Files/Folders
Managing Shared Folder Privileges
Add real-time notifications to uploads/downloads
Anonymous Access
Creating A Public Link
Anonymous Sharing Use Case
Anonymously Sharing Files and Folders
Transferring Files
Uploading Files by Web Browser
Uploading Files by FTP Client
Download your FTP/SFTP server files from any browser
Download files with an FTP client
Drag & Drop
Hosted FTP Drag and Drop
Enabling Drag & Drop on Legacy IE Browsers
Website Plugin
Web Plugin Overview and Guide
Plugin Brand Customization
Embed the Plugin into Your Website
Adding Additional Security (CAPTCHA, Password)
Security and Compliance Info
Security Model Overview
Security Model Details
MFA (Multi-Factor Authentication)
Add IP whitelisting
Enabling a Password Policy
Certificate & Host Key Info
SSL Certificate Info
SSL Server Test
FTPS Host Keys
SFTP (RSA/DSA) Host Keys
Configuring PKI Support
Compliance Info
WCAG 2.0
Bundle Features
Group vs. Enterprise bundle features
Different user types and function comparisons
Difference between users and contacts
Integrating the Upload Plugin into your Website and Business
Account Management
Purchasing your account
Payments & Billing
Choosing a payment plan
Renewing an expired account
Changing a Payment Plan
Changing Credit Card Information
Reviewing billing statements
Trial Account Limits
Activated Account Limits
How is Storage Calculated?
Reviewing account resources and usage
Switching Account Bundles
Changing the Account Administrator
Cancelling an Account
FTP/FTPS/SFTP Connections
Hosted~FTP~ IP Addresses
Connect with Plain FTP
Connect with Secure FTPS/SFTP
Connecting with an FTP Client
Command Line (CLI)
How to connect to your remote site using the command line
How to login to SFTP with one line on Linux
Understanding FTP commands in the command line
Connecting through SFTP by Command Line (CMD)
Using PKI keys to connect to Hosted~FTP~ on linux
Importing PuttyGen PKI Keys to Linux
FTP/FTPeS command line error codes and their meaning
Windows Network Locations
Add Network Location Windows XP
Add Network Location Windows 10/8/7
Connecting from a Mac Computer Terminal
Using Filezilla with FTP/FTPS
Using FileZilla with SFTP
Connecting to WebDrive
Using WebDrive
Installing WinSCP
Uploading & Downloading with WinSCP
WinSCP Scripting
Executing WINSCP script from a saved site
Executing WINSCP script without a saved site
Transfer new and updated files only
Backup Scripts with WinSCP
Keep Folders up to date
Uploading & Downloading with AndFTP
Searching, Resume Support & Third-party Sharing with AndFTP
FTP, SFTP Use Cases in Industries
EDI document transfers
Integrating the Upload Plugin into your Website and Business
Real Estate
Call Center
Best Practices
Use Cases
Exporting EDI files to FTP for download
User Optimization
Create a Managed User
Giving a User Read-only Access
Giving a User Full Access
Default FTP Folder Destination
Set a 0GB Storage Quota
Importing Multiple Users & Shared Folders
Importing Users in Bulk – Syntax and Definitions
Importing Restricted Shared Folders in Bulk – Syntax and Definitions
Detailed Steps and Example Templates for Importing
Exporting a User List
Force Secure FTPS/SFTP Connection on Users
Combine multiple audit logs
Managing FTP Files and Storage in your Account
Moving Files from a User to an Administrator
Video Tutorials
Web Interface
Home Tab
Files Tab
Web Plugin
AndFTP – Connecting, uploading and downloading
AndFTP – Searching, resume support and third-party sharing
WinSCP – Downloading, Installing and Understanding
WinSCP – Connecting with FTP, FTPS, SFTP, uploading and downloading
WinSCP Backup Script
Cyberduck– Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck– Quick Look, Transfer Queue and Synchronizing
Cyberduck – Bookmarks, Editing and using Multiple Connections
FileZilla -Downloading, Installing and Understanding FileZilla
FileZilla – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla – Importing/Exporting Site Connections, Editing and Logs
FileZilla Tools – Bookmarking, Searching, using Multiple Connections
Our FTP Client Reviews
Desktop FTP Client Summary
Mobile FTP Client Summary
PSFTP Review : Our Rating 7.5/10
NetDrive Review: Our Rating 8.5/10
Filezilla Review: Our Rating 9/10
AndFTP Review:Our Rating 7.8/10
ES File Manager Review: Our Rating 5/10
FTP Ready Review:Our Rating 5/10
FTP On The Go Review:Our Rating 8/10
CyberDuck Review: Our Rating 9/10
Classic FTP Review: Our Rating 8/10
WebDrive Review: Our Rating 9.5/10
Fling FTP Review: Our Rating 9/10
SmartFTP Review: Our Rating 7/10
MultCloud Review: Our Rating 10/10
FTP/FTPeS command line error codes and their meaning
Troubleshooting FTP in the command line and common errors.
No matching host key found
Storage Quota Notification: Remedial action
Troubleshooting FTP in the command line and common errors.
Troubleshooting "Can't verify publisher"
Troubleshooting Drag and Drop
Drag and Drop Troubleshooting for Mac
Troubleshooting FTP/SFTP client connection problems
Troubleshooting slow upload speeds on Windows
No matching host key found
File not visible to admin
File uploaded successfully but not visible in account
Usernames – Guidelines and Restrictions
Release Notes
New Release Communique
Schedule Maintenance Overview
Download Center
Contact Sales & Support
Joining GoToMeeting by Browser
Joining GoToMeeting by Client